Privacy Policy

This Privacy Policy explains how Flow Group (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website https://flowukandireland.com/ and interact with our products, services, and enquiries.

This Policy is provided in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Data Protection Act 2018 (Ireland), and applicable data protection laws.

1. Who We Are

Flow Group is a training, consulting and coaching organisation working with individuals, leaders, teams and organisations.

Flow Group
3 Temple Lane South
Dublin 2, D02 TY36 Ireland
Phone: +353 (0) 1 639 0030
Email: [email protected]

Flow Group is the data controller of the personal data you provide via this website.

2. What Personal Data We May Collect

We may collect personal data that you voluntarily provide when you interact with our website, including:

• Full name
• Business email address
• Job title / role
• Telephone number
• Organisation name

Any other information you choose to submit in forms, event registrations or enquiries

We may also automatically collect certain technical data when you visit our website,
including:

• IP address
• Browser type and version
• Device type
• Pages viewed and time spent on pages
• Referring website addresses

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries, applications or requests
• To provide and manage our services, events and programmes
• To communicate with you regarding services you have requested
• To improve our website, services and client experience
• To maintain internal records and administrative systems
• To send marketing communications where you have provided consent

You may opt out of marketing communications at any time by using the unsubscribe link
in our emails or by contacting us directly.

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis under GDPR,
including:

• Consent – where you have given clear consent (e.g. subscribing to updates)
• Contract – where processing is necessary to provide services you have requested
• Legal obligation – where we are required to comply with applicable laws
• Legitimate interests – where processing is necessary for our legitimate
• business interests, such as improving our services and website, provided those interests do not override your fundamental rights and freedoms

Where we rely on legitimate interests, we ensure a balancing assessment is carried out.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Ensure essential website functionality
• Analyse website traffic and usage patterns
• Improve user experience

Non-essential cookies (such as analytics cookies) are only placed on your device where you have provided consent through our cookie banner.

You can manage or withdraw your cookie consent at any time via our cookie settings tool or through your browser settings. For more detailed information, please refer to our Cookie Policy.

6. Data Sharing and Third Parties

We do not sell your personal data.

We may share your personal data with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Website hosting providers
• IT support providers
• Email and marketing platforms
• Analytics providers
• Professional advisers (where necessary)

Where third parties process personal data on our behalf, they do so under written agreements and are required to implement appropriate security measures.

7. International Data Transfers

In some cases, our third-party service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries deemed to provide an adequate level of protection by the European Commission

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected and in accordance with legal and regulatory requirements.

We may retain data for longer where required to comply with legal obligations or resolve disputes.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include secure systems, access controls and confidentiality obligations.

10. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data
• Restrict processing in certain circumstances
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent
• Request data portability where applicable
• Lodge a complaint with a supervisory authority

In Ireland, the supervisory authority is:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie

To exercise your rights, please contact us at [email protected].

11. Requirement to Provide Data

Providing personal data via our website is voluntary. However, if you do not provide certain information, we may be unable to respond to your enquiry or provide requested services.

12. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

14. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this document will reflect the most recent version.

15. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we process your personal data, please contact:

Email: [email protected]
Phone: +353 (0) 1 639 0030
Address: 3 Temple Lane South, Dublin 2, D02 TY36, Ireland