Leadership in Chaos: 5th edition. ambiguity, human touch, balance. "Asking what, gives you constraints. Asking why, gives you springboards." Rory Sutherland (author, columnist, vice chairman of Ogilvy UK). Patty Maher Change: ambiguity. At the turn of the 20th century, the impressionist art movement wanted us to see a world where nothing was certain, or fixed. They wanted us to squint. But we rejected their ambiguous view at the time, preferring order, predictability and certainty. Today however, we need to learn to love ambiguity. An over reliance on certainty is risky. Certainty drives dogma, and a fear of change. But without change, we don’t progress. Just as a snake must shed its skin, we too must be able to change our minds. To do so, we need to embrace a more ambiguous view of the world. A thought for leaders: Vivian Greene (daughter of Graham Greene) famously wrote, “Life isn’t about waiting for the storm to pass; it’s about learning to dance in the rain”. Leadership today needs more rain dancers. Agile leaders, that embrace ambiguity. Yes, maybe employees are tired of change. Good leaders though, know the storm isn’t passing soon, and inspire their people to dance in the rain with them. Patty Maher Culture: human touch. As pandemic talk fades, and the WFH debate grows, some employers are pushing people to get back into the office. Lots of reasons, not least of which is the cost of idle office space. But more worryingly, is news that productivity is falling at the fastest rate in four decades. Royal Bank of Canada CEO explained that "the absence of working together in many ways has led to productivity and innovation challenges”. Culture is also an issue, because culture is feeling a part of something, which starts with connection and human touch. A study of basketball players found that ‘that in group competition, physical touch would predict increases in both individual and group performance’. Touching each other helped create or reinforce a sense of connection, leading to better results. A thought for leaders: While Elon Musk takes the childish “get off your work-from-home bullsh*t” line, others like Shopify, are now mostly remote and in many cities the process of repurposing office space has begun. The future is foggy. Leaders however, must recognise their responsibility in keeping people physically connected. Because despite what we might believe, human touch matters more than we think. Patty Maher Communication: balance. Microsoft just published their latest 2023 Work Trend Index. They surveyed 31,000 people, in 31 countries and analyzed lots of Microsoft 365 data. One interesting discovery, is that we spend 57% of our work time communicating, and only 43% creating. According to Microsoft, we’re drowning in digital debt (email, meetings etc). 64% of people say they struggle to find enough time to do their job. Which impacts innovation, and performance. Companies like Shopify, have already taken extreme action with a company wide calendar purge, which eliminated 10,000 company events or the equivalent of more than 76,500 hours of meetings. A thought for leaders: Better communication, means better productivity. Is your organization communication efficient and effective? Do you have the right capabilities, skills and tech to manage it properly? And if technology has become a plague,…
FlowIrelandAdmin12th July 2024